When Trying to Build Relationships with Customers, Salespeople Must Be

question 57

True/False

When trying to build relationships with customers, salespeople must be particularly well-trained because they are usually the only employees whose actions influence customers directly.

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Definitions:

Creative

Relating to or involving the imagination or original ideas, especially in the production of an artistic work.

Self-Stereotyping

The process by which individuals adopt and apply stereotypes about their own groups to themselves.

Ingroup-Outgroup Bias

The tendency to favor members of one's own group (ingroup) over those of other groups (outgroup), often leading to prejudice and discrimination.

Collectivistic Cultures

Societies that prioritize the needs and goals of the group over individual desires or ambitions, emphasizing interconnectedness and social harmony.