Customer Service Reps Are Usually Specialists Who Are Involved in Helping

question 166

True/False

Customer service reps are usually specialists who are involved in helping potential customers before a purchase is made.

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Definitions:

Systematic Desensitization

A therapeutic technique used to reduce anxiety by gradually exposing the person to the feared object or situation.

Phobias

Extreme or irrational fears of specific objects, situations, or activities that result in severe anxiety and avoidance behaviors.

Aversive Conditioning

A form of behavior modification that involves the use of negative stimuli to reduce or eliminate undesired behaviors.

Nail Biting

A habitual behavior involving biting one's nails, often triggered by anxiety or boredom.