When Customers Have Questions About a Product They've Purchased, or Problems

question 140

Multiple Choice

When customers have questions about a product they've purchased, or problems using it, they can go online to the company's website to search for answers or interact with others with a similar problem. This is an example of:

• A) Order-taking.
• B) Prospecting with a CRM database.
• C) Searching a community support forum.
• D) Order-getting.
• E) Accessing customer service.

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Definitions:

Domestic Investment

The total amount of money that is invested within a country's borders by its residents and businesses.

Net Exports

The difference between a country's total value of exports and its total value of imports, indicating whether a country is a net exporter or importer.

Net Capital Outflow

The difference marked by domestic people's foreign asset purchases compared to foreign people's domestic asset acquisitions.

Software

Programs and other operating information used by a computer to perform specific tasks.