Customer Service Reps

question 44

Multiple Choice

Customer service reps

• A) work with customers to resolve problems that arise at the time of purchase.
• B) work for producers calling on their intermediaries and their customers.
• C) provide technical assistance to order-oriented salespeople.
• D) work with customers to resolve problems that arise with a purchase, usually after the purchase has been made.
• E) are invaluable in working with business customers, but not final consumers.

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Definitions:

Discount

A reduction in the price of goods, services, or financial instruments, often used as a marketing strategy or to encourage early payment.

International Fisher Effect

A theory stating that differences in nominal interest rates between two countries are directly proportional to changes in the exchange rate over the same period.

Nominal Rates

Interest rates or rates of return that have not been adjusted for inflation.

Note Issuance Facility

A financial arrangement that allows a borrower to issue short-term debt securities as needed, up to a predetermined limit.