Customer Service Reps

question 44

Multiple Choice

Customer service reps

• A) work with customers to resolve problems that arise at the time of purchase.
• B) work for producers calling on their intermediaries and their customers.
• C) provide technical assistance to order-oriented salespeople.
• D) work with customers to resolve problems that arise with a purchase, usually after the purchase has been made.
• E) are invaluable in working with business customers, but not final consumers.

---

Definitions:

Job Context

Refers to the conditions, environment, and aspects under which a job is performed, including physical and social factors.

Equity Theory

A theory that focuses on how individuals perceive fairness in the distribution of resources and rewards within relationships, influencing their motivation and satisfaction.

Perceived Inequity

Perceived inequity is feeling under-rewarded or over-rewarded in comparison with others.

Felt Equity

A sense of fairness and justice experienced by individuals in comparison to their peers or in organizational settings.