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San Oxana Insurance Company Uses Relatively Untrained People to Sell

question 80

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San Oxana Insurance Company uses relatively untrained people to sell its life insurance. The sales reps learn prepared sales presentations which help them describe the firm's policies to potential customers, discover each customer's specific needs, and then lead them through some logical steps to a final close. They are using a:


Definitions:

Inspiratory Capacity

The maximum amount of air a person can inhale after a normal exhalation, measuring lung function.

Vital Capacity

The greatest volume of air that can be forcefully exhaled from the lungs following a maximal inhalation, utilized to evaluate the condition of the respiratory system.

Prime Mover

The muscle or group of muscles primarily responsible for generating a specific movement.

Inspiration

The process of taking air into the lungs, a vital part of breathing.

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