It Is Difficult to Maintain Consistent Quality in Services Because

question 180

Multiple Choice

It is difficult to maintain consistent quality in services because

• A) services are nonperishable.
• B) as opposed to products, services are tangible in nature.
• C) the service provider deals directly with the customer and often has to interpret each customer's needs.
• D) variability is reduced as more humans are involved in delivery.
• E) it requires minimum human interaction.

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Definitions:

Treaty of Versailles

The peace treaty that officially ended World War I in 1919, imposing significant reparations and territorial changes on Germany.

Franklin Roosevelt

The 32nd President of the United States (1933–1945), he led the country during the Great Depression and World War II, implementing the New Deal.

Quarantine Doctrine

A geopolitical strategy aimed at isolating a country or region to prevent the spread of ideologies or infectious diseases, often by imposing restrictions on travel or trade.

Four Freedoms

A set of ideals proclaimed by President Franklin D. Roosevelt including freedom of speech, freedom of worship, freedom from want, and freedom from fear.