Two Keys to Improving Service Quality Are

question 9

Multiple Choice

Two keys to improving service quality are:

• A) training and empowerment.
• B) JIT delivery and supply chain management.
• C) appraisals and rewards.
• D) monitoring and control.
• E) positive and negative reinforcement.

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Definitions:

Alcohol Effects

The physiological and psychological impacts that consume alcoholic beverages can have on the human body, including changes in behavior, cognition, and physical function.

Random Assignment

A method used in experiments to allocate participants to different groups purely by chance, minimizing preexisting differences.

Health

The state of complete physical, mental, and social well-being, not merely the absence of disease or infirmity.

Alcohol Users

Individuals who consume alcoholic beverages, either occasionally or regularly.