Two Keys to Improving Service Quality Are

question 9

Multiple Choice

Two keys to improving service quality are:

• A) training and empowerment.
• B) JIT delivery and supply chain management.
• C) appraisals and rewards.
• D) monitoring and control.
• E) positive and negative reinforcement.

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Definitions:

Maturity

The date on which the principal amount of a financial instrument, such as a bond or loan, becomes due and is to be paid.

Price Sensitive

Pertaining to stocks or securities that are highly responsive to changes or news in the market, affecting their price movements.

Zero-Coupon Bond

A debt security that does not pay interest (coupon) but is traded at a deep discount, rendering profit at maturity when the bond is redeemed for its full face value.

Yield to Maturity

The total return anticipated on a bond if the bond is held until it matures, reflecting interest payments and price changes.