When Building Quality into Services, Managers Should

question 179

Multiple Choice

When building quality into services, managers should:

• A) Not worry about training because people will learn by experience.
• B) Spend all of their time watching employees to make sure that they do things right every time.
• C) Require employees to check with managers before attempting to correct any problem.
• D) Empower employees by giving them the authority to satisfy customers' needs without always checking with a supervisor.
• E) None of these alternatives is correct.

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Definitions:

Stretching

The process of gently elongating muscles and tendons to improve flexibility, range of motion, and reduce the risk of injury.

Development Of Flexibility

The process of increasing the range of motion of muscles and joints through various exercises and stretching routines.

PNF Stretching

Proprioceptive Neuromuscular Facilitation; a stretching technique used to enhance both active and passive range of motion.

Range Of Motion

A joint's total capacity for movement, typically involving its ability to extend and bend.