Building Quality into Services

question 147

Multiple Choice

Building quality into services:

• A) can be easily accomplished by spending more.
• B) can be accomplished without top-level support because it is such a simple idea.
• C) is not necessary unless the service is guaranteed.
• D) can be easily accomplished with surprise quality inspections.
• E) can be improved by giving employees the authority to correct a problem on their own.

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Definitions:

Business Plan

A formal written document that describes the nature of a business, its objectives, strategies, market, financial forecasts, and management team.

Professional-Looking Copy

Written material, such as documents, advertisements, or digital content, that is presented in a polished, formal manner conducive to professional standards.

Word-Of-Mouth Advertising

is a free form of promotion resulting from satisfied customers personally recommending a product or service to friends, family, or acquaintances.

Business Plan

A detailed document outlining a company's objectives, strategies, financial forecasts, and market analysis, serving as a roadmap for business development.