If a Firm Offers a Service Guarantee, It

question 313

Multiple Choice

If a firm offers a service guarantee, it

• A) can be effective in creating repeat customers.
• B) is the same thing as offering a warranty.
• C) can be inexpensive if its employees are apathetic.
• D) is becoming less common.
• E) All of these alternatives are correct.

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Definitions:

Concessions

Compromises made by negotiating parties where one or more participants agree to make a change in their position to reach an agreement.

Bargaining Positions

The stance or demands made by negotiating parties as starting points for negotiations.

Negotiate

The process of discussing to reach an agreement or compromise between parties with differing views.

Choice

The act of selecting between two or more possibilities.