Examlex
Which of the following statements accurately compares marketing to final consumers with marketing to organizational customers?
Internal Failure Cost
Costs associated with defects found before the product is delivered to the customer, part of Quality Costs.
External Failure Cost
Costs incurred when a product fails to meet quality standards after being delivered to the customer, including returns, repairs, and warranty claims.
Appraisal Cost
The cost associated with evaluating or inspecting products or materials to ensure they meet the necessary quality standards.
Prevention Cost
Costs incurred to prevent defects in products or services, part of Quality Costs.
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