A Salesperson Driving to Visit a Client Located Two Hours

question 261

Multiple Choice

A salesperson driving to visit a client located two hours away has a tire blow out on the highway. He walks about a mile to the next exit where he finds a service station. The owner of the station says he can replace the blown tire, but it will cost twice as much as it would to purchase a tire in the salesperson's home city. The salesperson, not wanting to be late for his appointment, agrees to pay the higher price in order to get back on the road. This case illustrates the effect of ______________________ on buying behavior.

• A) cultural background
• B) social groups
• C) purchase situation
• D) learning situation
• E) reference groups

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Definitions:

Employee Attitudes

Employee attitudes encompass the evaluations, feelings, and tendencies of behavior that employees have towards their jobs and workplace.

Work Stress

The adverse reaction people have to excessive pressures or other types of demand placed on them at their jobs, which can lead to both physical and psychological health issues.

Stress Consequences

The effects or outcomes resulting from chronic stress, including both physical and psychological health issues.

Safer Work Environment

Conditions in a workplace designed or modified to prevent harm, accidents, or health hazards to employees.