Customer Type

question 133

Multiple Choice

Customer type

• A) should be defined by identifying the buyer instead of the user.
• B) should be assigned a nickname that describes all potential types of customers.
• C) must always consider intermediaries even if they are not final users.
• D) refers to the final consumer or user of a product type.
• E) None of these alternatives is correct.

---

Definitions:

Work Outcomes

The results or consequences of work processes and efforts, which can encompass productivity, job satisfaction, and employee well-being, among others.

Trust

The confidence or belief in the reliability, integrity, and abilities of a person or system, often considered foundational for effective relationships and teamwork.

Leadership

The act of guiding or influencing a group towards the achievement of goals.

Service Performance Behaviours

Actions undertaken by employees in customer-oriented service roles that contribute to the delivery and quality of service.