Service Products That Are Totally Intangible

question 81

Multiple Choice

Service products that are totally intangible:

• A)do not involve customer participation in a significant way.
• B)can be transported and stored.
• C)are generally nonperishable.
• D)are exchanged directly from producer to user.

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Definitions:

Sentinel Surveillance

A system of monitoring disease trends by collecting data from selected institutions or populations, aimed at early detection and response.

Passive Surveillance

The monitoring of disease or health indicators without active efforts to reach out to individuals or health care providers; relying instead on reports received through routine channels.

Disease X

A placeholder name used by the World Health Organization for a hypothetical, unknown pathogen that could cause a future epidemic.

Baltimore

A major city in Maryland, USA, known for its historical significance and cultural attractions.