In Terms of Uniformity,which of the Following Is a Difference

question 94

Multiple Choice

In terms of uniformity,which of the following is a difference between services and goods?

• A)Owing to customer non-participation,services are often linear,while goods are non-linear.
• B)Services often involve a short-term,impersonal relationship between buyer and seller,while goods often involve a personal,long-term relationship.
• C)Because of high involvement on the part of a buyer,services tend to be unique,with the quality likely to vary,while the quality and variance from standards of goods can be corrected before purchase.
• D)Services can be inventoried uniformly,while goods face stockouts due to their heterogeneous nature.

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Definitions:

Devaluing

The act of reducing or undermining the perceived worth, importance, or validity of something or someone.

Concessions

Compromises made by one party in a negotiation to reach an agreement or settlement.

Misperceptions

Incorrect understandings or interpretations of something or someone.

Cognitive Biases

Refers to systematic errors in thinking that affect decisions and judgments, often leading to irrational conclusions.