Which of the Following Is an Example of Assurance as a Determinant

question 65

Multiple Choice

Which of the following is an example of assurance as a determinant of service quality?

• A)A doctor is highly trained in a particular specialty.
• B)Employees are always visible in a hotel lobby dusting or otherwise cleaning up.
• C)A college professor returns a student's call on the same day.
• D)Flight attendants on a customer's regular route learn what type of beverages the customer drinks and what magazines the customer reads.

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Definitions:

Video Display Terminals

Electronic devices with a screen used to display information from a computer, commonly used in offices and workplaces for data entry and processing.

Office Environment

The physical and psychological conditions of a workplace that affect the mood, performance, and well-being of its employees.

Employee Morale

The overall outlook, attitude, satisfaction, and confidence that employees feel towards their workplace.

Accidents

Unplanned events that result in injury, damage, or harm in some capacity, often prompting investigations to prevent future occurrences.