Among the Determinants of Service Quality,tangibles Generally Refer To

question 73

Multiple Choice

Among the determinants of service quality,tangibles generally refer to:

• A)non-perishable goods.
• B)the physical evidence of the service.
• C)the cyclical stability of the service.
• D)demographic factors.

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Definitions:

Marxist Perspective

A lens within sociology and political economics that focuses on the conflicts and inequalities within society, emphasizing class struggle and the role of economic power.

Social Inequality

Within a group or society, there are unequal prospects and compensations for distinct social positions or statuses.

Social Roles

The parts individuals play as members of a social group, which are accompanied by a set of expectations from the society regarding their behavior.

Functionalism

A sociological paradigm that emphasizes the way in which the parts of a society are structured to maintain its stability and functionality.