The Airplanes Used by FlyAir Are Painted a Bright Blue,and

question 90

Multiple Choice

The airplanes used by FlyAir are painted a bright blue,and a uniform white stripe runs along the length of the plane.Plush leather seating and gourmet food are part of the reason why FlyAir has been so successful in recent years.Based on these characteristics,the company represents the _____ aspect of service quality.

• A)responsiveness
• B)tangible
• C)assurance
• D)empathy

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Definitions:

Novation

Novation is the legal act of replacing an existing obligation with a new one, substituting a new party or obligation into an original contract.

Original Promisor

The individual or entity who initially makes a promise in a contractual agreement, especially in contexts involving subsequent assignments or transfers of obligations.

Original Promisee

The individual or entity to whom a promise or commitment is initially made in a contractual agreement.

Breach of Contract

A situation where one or more parties fail to fulfill the terms agreed upon in a contract.