Which of the Following Is an Example of Assurance as a Determinant

question 65

Multiple Choice

Which of the following is an example of assurance as a determinant of service quality?

• A)A doctor is highly trained in a particular specialty.
• B)Employees are always visible in a hotel lobby dusting or otherwise cleaning up.
• C)A college professor returns a student's call on the same day.
• D)Flight attendants on a customer's regular route learn what type of beverages the customer drinks and what magazines the customer reads.

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Definitions:

Wage Rate

The amount of money paid to an employee by an employer in exchange for work performed, typically expressed on an hourly, daily, or piecework basis.

Total Productivity

The ratio of total output (goods and services) produced to the total inputs used to obtain that output, measuring efficiency in production.

Union Labor

Workforce that is organized in trade unions which negotiate wages, working conditions, and benefits on their behalf.

Production Process

The production process involves the steps, operations, and methodologies utilized to transform raw materials and components into finished goods or services.