_____ Refers to a Service Provider's Efforts to Understand a Customer's

question 83

Multiple Choice

_____ refers to a service provider's efforts to understand a customer's needs and then to provide,as best as possible,individualized service delivery.

• A)Assurance
• B)Intangibility
• C)Empathy
• D)Quality

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Definitions:

Unconscious Anxieties

Fears or worries that reside within the unconscious mind, influencing behavior and emotions without the individual's conscious awareness.

Current Behavior

The present or ongoing actions or reactions of an organism, often studied in psychology to understand and modify undesirable behaviors.

Counterconditioning

A behavior therapy technique used to replace a negative or unwanted response to a stimulus with a positive one.

Operant Conditioning

A method of learning that employs rewards and punishments for behavior, encouraging or discouraging certain behaviors.