Examlex
An advantage for many service industries is the fact that services,because of their intangibility,are less subject to _____ than goods.
Benefit Summary
An overview detailing the advantages or positive outcomes of using a product or service.
Listening Skills
The ability to accurately receive and interpret messages in the communication process, crucial for understanding customer needs and building relationships.
Need-Satisfaction Presentation
A sales approach where the presentation is tailored to match the specific needs and desires of the customer, emphasizing how the product or service meets those requirements.
Problem-Solution Presentation
A method of sales presentation that focuses on identifying a potential customer's problem and then presenting a product or service as a solution.
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