Which of the Following Is True of Service Quality

question 65

Multiple Choice

Which of the following is true of service quality?

• A) Service quality is often measured against standards.
• B) Service quality is not labor intensive and typically uniform in nature.
• C) Opinions on quality of services do not change in the face of choices.
• D) Customers determine the value of service quality in relation to their particular needs.

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Definitions:

Third Person

An individual who is not directly involved in a contract or legal agreement but may be affected by it.

Common Law Doctrine

A legal principle developed through past court decisions rather than through legislative statutes or written laws.

Unconscionability

A condition where a contract or a clause within the contract is so unjust or overwhelmingly one-sided in favor of the party with the power that it is deemed voidable.

Consumer Situations

Scenarios involving the interaction or transaction between individuals purchasing goods or services for personal use and the businesses providing them.