Lack of Obsolescence in Service Firms Has Largely Led To

question 77

Multiple Choice

Lack of obsolescence in service firms has largely led to:

• A) failure to recognize the need for change.
• B) providing services to limited groups of employees.
• C) marketing services only through branches.
• D) lack of a technology drive.

---

Definitions:

Objective Personality Test

A type of test that measures personality aspects using unbiased methods, often including standardized questionnaires.

Minnesota Multiphasic Personality Inventory

A widely used psychological assessment tool that evaluates personality traits and psychopathology.

Rorschach Inkblot Test

A psychological test in which subjects' perceptions of inkblots are recorded and then analyzed using psychological interpretation, complex algorithms, or both.

Pleasure Principle

A psychoanalytic concept proposing that individuals seek immediate gratification to avoid discomfort, driving much of their behavior.