As a Determinant of Service Quality,reliability Involves The

question 57

Multiple Choice

As a determinant of service quality,reliability involves the:

• A)consistency and dependability of the service performance.
• B)physical evidence of the service.
• C)levels of creativity of the services provided.
• D)knowledge and competence of service providers and the ability to convey trust and confidence.

---

Definitions:

Recovery

Recovery is the process of returning to a normal or healthier state after experiencing illness, injury, or addiction.

Beliefs

Interpretations or conclusions that a person accepts as true.

Nursing Theories

Conceptual frameworks developed to guide nursing practice and research, explaining the nature of nursing, the nurse-patient relationship, and the outcomes of care.

Generating Knowledge

Generating knowledge involves the processes and activities that lead to the creation, synthesis, and sharing of new insights, information, or understanding.