_____ Refers to the Service Provider's Efforts to Understand a Customer's

question 12

Multiple Choice

_____ refers to the service provider's efforts to understand a customer's needs and then to provide, as best as possible, individualized service delivery.

• A) Assurance
• B) Intangibility
• C) Empathy
• D) Quality

Grasp the concept of culture as a dynamic and integrated system susceptible to change.

Acknowledge the impact of external forces, such as globalization, on cultural change and adaptation.

Understand the principles of descent and kinship in structuring societies.

Recognize the relationship between cultural practices, environment, and societal challenges.

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Definitions:

Push Polling

A controversial polling technique used to influence or alter the view of respondents under the guise of conducting a survey.

Loaded Questions

Questions that contain controversial or unjustified assumptions, often used to trap the respondent into a particular answer.

Public Opinion

The aggregate of individual attitudes or beliefs held by the adult population concerning current issues, policies, or leaders.

Government Policy

Strategies and actions taken by a government to achieve its goals in various sectors, such as health, education, and economics.