Which of the Following Is an Example of the Service

question 46

Multiple Choice

Which of the following is an example of the service quality assurance?

• A) A doctor is highly trained in a particular specialty.
• B) Employees are always visible in a hotel lobby dusting or otherwise cleaning up.
• C) A college professor who returns a student's call on the same day.
• D) Flight attendants on a customer's regular route learn what type of beverages the customer drinks and what magazines the customer reads.

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Definitions:

New Direction

A change in strategy, goals, or objectives that leads an individual, team, or organization towards a different path or course of action.

Generic Change Model

A conceptual framework used to guide the process of implementing change in an organization, typically involving stages such as planning, execution, and review.

Critical Periods Of Change

Specific times during which an organization or individual is especially responsive to certain types of learning or change.

Complex, Open Systems

Describes organizations as entities that are intricate in nature and interact dynamically with their external environment.