Which of the Following Is True of Customer Satisfaction Measurement

question 79

Multiple Choice

Which of the following is true of customer satisfaction measurement?

• A) Customer satisfaction measurement programs and questionnaires are designed by customers.
• B) Customer satisfaction measurement is handled by top management and the marketing department of an organization.
• C) Customer satisfaction measurement includes evaluation of company's satisfaction performance and excluded competitors' satisfaction performance.
• D) Results of all research related to customer satisfaction measurement were made available to customers, but not necessarily to employees.

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Definitions:

Street Children

Children who live or spend a considerable amount of time on the streets, often without any adult supervision or care, facing various forms of vulnerability.

Catholic School

An educational institution affiliated with the Catholic Church, offering instruction from primary through secondary education.

Free Clinics

Healthcare facilities that provide medical services at little or no cost to uninsured or underprivileged patients.

Transitional Expression

Words or phrases used to link sentences and paragraphs smoothly, helping to guide the reader through a text by signifying relationships between ideas.