Which of the Following Critical Components Requires a Management to Clearly

question 47

Multiple Choice

Which of the following critical components requires a management to clearly define the skills a service person must bring to the job?

• A) Energetic follow-through process by the service person.
• B) Significant modeling by managers on the service person.
• C) Careful selection process in hiring frontline employees.
• D) Emphasis on imbibing positive attitudes among employees.

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Definitions:

Multifactorial Causation

The concept that complex outcomes, such as diseases or behaviors, result from interactions among multiple genetic and environmental factors.

Subjectivity

The quality of being based on or influenced by personal feelings, tastes, or opinions rather than external facts.

Theoretical Diversity

The existence or inclusion of a variety of theories, perspectives, and ideas within a particular scientific discipline or field of study.

Personality Psychologist

A professional who studies patterns in thoughts, feelings, and behaviors that make a person unique, and how these patterns evolve over time and influence an individual's life.