Exhibit 13

question 39

Multiple Choice

Exhibit 13.1 The following is an incomplete ANOVA table. Refer to Exhibit 13.1.The mean square error is:

• A)1.333
• B)9.375
• C)25
• D)75

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Definitions:

Closing Stage

The final step in the sales process where the salesperson ensures that all of the customer's questions have been answered and seeks to complete the sale.

Selling Process

A series of steps taken by a salesperson to identify prospective buyers, communicate benefits, and close a sale.

Types Of Close

Various strategies or techniques used in sales to persuade a customer to make a purchase.

Stimulus-Response

A concept in psychology referring to the idea that a specific stimulus will elicit a predictable and measurable response from an individual or system.