Exhibit 11-5

question 88

Multiple Choice

Exhibit 11-5.Amie Jackson,a manager at Sigma travel services,makes every effort to ensure that customers attempting to make online reservations do not have to wait too long to complete the reservation process.The travel website is open for reservations 24 hours a day,and Amie regularly checks the website for the waiting time to maintain consistency in service.She uses the following independently drawn samples of wait time during two peak hours,morning 8 am to 10 am and evening 7 pm to 9 pm,for the analysis.Assume that wait times are normally distributed. Refer to Exhibit 11-5.At the 10% significance level,what is the conclusion?

• A)Do not reject H₀.We cannot conclude that the variance of wait time during morning peak hours differs from that during the evening peak hours.
• B)Reject H₀.We conclude that the variance of wait time during morning peak hours differs from that during the evening peak hours.
• C)Do not reject H₀.We conclude that the variance of wait time during morning peak hours differs from that during the evening peak hours.
• D)Reject H₀.We cannot conclude that the variance of wait time during morning peak hours differs from that during the evening peak hours.

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Definitions:

Executive

Pertains to high-level management roles in organizations, responsible for making major decisions and directing overall operations.

Personality

A combination of emotional, attitudinal, and behavioral response patterns of an individual that are characteristic over time and across situations.

Gratification

The state of being pleased or fulfilled.

Desires

Intense desires or aspirations for something to occur or exist.