Exhibit 10

question 104

Multiple Choice

Exhibit 10.8.A new sales training program has been instituted at a rent-to-own company.Prior to the training,10 employees were tested on their knowledge of products offered by the company.Once the training was completed,the employees were tested again in an effort to determine whether the training program was effective.Scores are known to be normally distributed.The sample scores on the tests are listed next.Use pre-test score as population 1 and post-test score as population 2,or as the mean of the differences calculated as pre-test score minus post-test score. Refer to Exhibit 10.8.What are the appropriate hypotheses to determine if the training increases scores?

---

Definitions:

Compromise

A process of finding a middle ground between two conflicting positions, where each party makes concessions to reach an agreement.

Implausible Demand

A request or expectation that is unlikely to be met due to its unreasonable nature.

Error

A mistake or inaccuracy, often made unintentionally, that can lead to deviations from expected or desired outcomes.

Negotiation Tactic

Strategies or techniques used to influence or persuade others during discussions aimed at reaching an agreement.