Exhibit 5-11

question 55

Multiple Choice

Exhibit 5-11.For a particular clothing store,a marketing firm finds that 16% of $10-off coupons delivered by mail are redeemed.Suppose six customers are randomly selected and are mailed $10-off coupons. Refer to Exhibit 5-11.What is the probability that no more than one of the customers redeems the coupon?

• A)0.2472
• B)0.3513
• C)0.4015
• D)0.7528

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Definitions:

Human Capital

The skills, knowledge, and experience possessed by an individual or population, viewed in terms of their value or cost to an organization.

Big Picture

An overall perspective or an understanding of the broader aspects of a situation, excluding the minor details.

Competitive

The state of trying to outperform rivals in a market by offering better products, prices, or services.

Human Resource Management

The strategic approach to the effective management of people in a company or organization such that they help their business gain a competitive advantage.