Exhibit 5-15

question 37

Multiple Choice

Exhibit 5-15.A bank manager estimates that an average of two customers enter the tellers' queue every five minutes.Assume that the number of customers that enter the tellers' queue is Poisson-distributed. Refer to Exhibit 5-15.What is the probability that at least two customers enter the queue in a randomly selected five-minute period?

• A)0.1353
• B)0.2707
• C)0.4060
• D)0.5940

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Definitions:

Seven Major Life Changes

Loss, separation, relocation, a change in relationship, a change in direction, a change in health, and personal growth.

Force Field Analysis

A method used in change management to identify and evaluate the forces for and against a change, facilitating decision-making and strategy development.

Plan for the Change

A strategy or set of steps designed to successfully implement new policies, practices, or systems.

Logical Incrementalism Model

is a strategic management approach suggesting that strategies should evolve gradually through a series of small, achievable steps, rather than through drastic, major changes.