Exhibit 2-1

question 97

Multiple Choice

Exhibit 2-1.An auto parts chain asked customers to complete a survey rating the chain's customer service as average,above average,or below average.The following shows the results from the survey: Refer to Exhibit 2-1.The proportion of customers that felt the customer service was average is closest to ______.

• A)0.20
• B)0.33
• C)0.46
• D)0.53

Define and recognize ethnocentrism and its impact on cross-cultural interactions.

Identify Edward Hall's distinction between monochronic and polychronic cultures and its relevance in work environments.

Understand the concept of uncertainty avoidance and its influence on a country's rules and tolerance for ideas.

Know the importance of nonverbal communication in conveying messages across different cultures.

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Definitions:

Decision Maps

Visual or graphical representations that outline the sequence of steps or decisions required to achieve a particular outcome or goal.

Argument Maps

Visual representations of the structure of reasoning and evidence in arguments, helping to clarify how premises support conclusions.

Over-Simplification

The process of reducing complex data or information into too simple a form, often missing critical details or nuances.

Masks Reality

Hides or disguises true nature, conditions, or situations, often making something appear different from what it really is.