Exhibit 2-11

question 22

Multiple Choice

Exhibit 2-11.The accompanying relative frequency distribution represents the last year car sales for the sales force at Kelly's Mega Used Car Center. Refer to Exhibit 2-11.If Kelly's employs 100 salespeople,how many of these salespeople have sold at least 35 but less than 45 cars in the last year?

• A)5
• B)7
• C)10
• D)15

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Definitions:

Routing Calls

The process of directing phone calls to the correct department or individual within a business or organization.

Customer Cost Analysis

The process of analyzing the costs associated with acquiring, serving, and retaining customers to determine profitability.

Order Fulfillment Department

The division of a company responsible for processing and delivering orders to customers.

Unused Capacity

The portion of a company's production capability that is not being utilized at a given time.