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Quick Clean Rooter cleans out clogged drains.Due to the competitive nature of the drain cleaning business,if a customer calls Quick Clean and finds the line busy,they immediately try another company and Quick Clean loses the business.Quick Clean management estimates that,on average,a customer tries to call Quick Clean every three minutes and the average time to take a service order is 200 seconds.The company wishes to hire enough operators so that at most 4% of its potential customers get the busy signal.
a.How many operators should be hired to meet this objective?
b.Given your answer to part (a),what is the probability that all the operators are idle?
Full Capacity
The maximum level of output that a company can sustain over a long period without increasing its resources.
Sales Level
The total volume or value of all products or services sold by a company within a specific period.
Fixed Assets
Long-term tangible assets used in the operation of a business that are not expected to be converted to cash within a year.
Full Capacity
The maximum level of output that a company can sustain within a specific period under normal operating conditions.
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