Seventy-Five Percent of Calls Arriving at a Help Line Can

question 52

Essay

Seventy-five percent of calls arriving at a help line can be handled by the person who answers the phone,but the remaining 25% of them will need to be referred to someone else.Assume that every call requires one minute of attention by the person who answers the phone (either to answer the question or to figure out how the referral should be handled).Calls that are referred need an additional amount of time,as given in the table below. Callers are served on a first-come,first-served basis and are put on hold until the line is free.Use random numbers to simulate what happens to 10 callers.(Use the random numbers in order,from left to right,first row first,as you need them.)What percentage of your callers needs to be referred? Of those who had to be referred,what is the average referral time? ​

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Definitions:

Marasmus

A severe form of malnutrition caused by inadequate intake of protein and calories, characterized by wasting and stunted growth.

SIDS

Sudden Infant Death Syndrome, an unexplained death, usually during sleep, of a seemingly healthy baby less than a year old.

Sleeping Position

The posture or arrangement in which a person positions their body while sleeping, which can affect health and comfort.

Brain Circumference

A measurement around the largest part of the head, often used to assess brain growth and development, especially in infants.