The Average Time Taken for Your Internet Service Provider to Remotely

question 7

Multiple Choice

The average time taken for your Internet service provider to remotely resolve a trouble ticket has a Normal distribution, with a mean of 4.3 hours and a standard deviation of 3.1 hours. What percent of the time can you expect to wait longer than a full (8-hour) business day for a resolution?

• A)11.7%
• B)15.7%
• C)88.3%
• D)100%

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Definitions:

Obsessive-Compulsive

A disorder characterized by uncontrollable, recurring thoughts (obsessions) and behaviors (compulsions) that an individual feels the urge to repeat.

Somatoform

Relating to a group of psychological disorders in which a patient experiences physical symptoms that are inconsistent with or cannot be fully explained by any underlying medical condition.

Anxiety

is a feeling of worry, nervousness, or unease about something with an uncertain outcome, which can interfere with daily activities if excessively intense.

Generalized Anxiety

A disorder characterized by chronic, excessive worry and tension without specific causes.