When Screening a Phone Call, an Assistant to a Busy

question 66

Multiple Choice

When screening a phone call, an assistant to a busy executive must

• A) courteously ask the purpose of the call.
• B) put the caller on hold for however long it takes the executive to be ready.
• C) promise to have the executive return the call.
• D) promptly redirect the call to another assistant.
• E) disconnect the call if the executive is busy.

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Definitions:

Cues

Signals or stimuli that trigger a reaction or encourage a specific response or behavior in humans or animals.

Natural Selection

The process whereby those members of a species that survive and reproduce most effectively are the ones that pass along their genes to future generations.

Evolutionary Theory

Theory of sexuality asserting that the sex drive has been shaped by natural selection and that its forms thus tend to be innate.

Traits

Enduring characteristics or qualities that define an individual's behavior across various situations.