Phil Chen, a Project Manager for Patterson Casting, Inc

question 16

Multiple Choice

Phil Chen, a project manager for Patterson Casting, Inc., has a direct telephone line where clients can reach him. Which of the following would be the most effective way for him to answer his calls?

• A) Hello. Can I assist you?
• B) Phil Chen speaking.
• C) How may I assist you?
• D) Hello. You have called Patterson Casting. Who are you?
• E) Patterson Casting. Phil Chen speaking. May I help you?

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Definitions:

VARK Inventory

An assessment tool that identifies individual learning preferences among four categories: Visual, Aural, Read/Write, and Kinesthetic.

Learning Styles

The preferred methods or approaches by which individuals learn best, varying from visual, auditory, to kinesthetic.

Accommodate

To make adjustments or allowances for something or someone in order to meet needs or requirements.

Metacognitive Thinking

The process of thinking about one's own thinking, which involves self-regulation and self-awareness of learning strategies, understanding, and problem-solving methods.