In Terms of Effective Phone Procedures, When Initiating a Phone

question 44

Multiple Choice

In terms of effective phone procedures, when initiating a phone conversation, you should

• A) dominate the conversation.
• B) make extensive small talk before stating the purpose of your call.
• C) state your purpose and use the listener's time efficiently by sticking to the point.
• D) get the point across even if it requires interrupting the speaker.
• E) speak only when the listener asks a question.

---

Definitions:

Ontology

A branch of metaphysics dealing with the nature of being.

World View

The fundamental cognitive orientation of an individual or society encompassing natural philosophy, fundamental existential and normative postulates, or themes, values, emotions, and ethics.

Theology

The study of the nature of the divine, religious beliefs, and the practice of religious faith, often involving analysis of religious texts and traditions.

Content Bias

A type of bias in tests or assessments where the content unfairly advantages or disadvantages certain groups of people, leading to distorted outcomes.