Which of the Following Would Be a Good Buffer Statement

question 10

Multiple Choice

Which of the following would be a good buffer statement for an indirect bad-news message?

• A) If you had read the instructions, you would have noticed that electric heaters should not be left unattended.
• B) You were absolutely correct to contact us, and I would love to help you!
• C) Thank you for notifying us of the problem you have experienced with your electric heater.
• D) I am positive we can find a way to help you.
• E) I am afraid that I must share some bad news.

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Definitions:

Accommodation Party

A person who signs a negotiable instrument on behalf of another, typically to lend their credit without direct benefit.

Negotiable Instrument

A financial document that guarantees payment of a specified amount of money, either on-demand or at a set time, and is transferable from one person to another.

Holder In Due Course

A legal term describing a party who has acquired a negotiable instrument in good faith and for value, and thus has certain protections against defects.

Negotiates

The act of discussing something formally to reach an agreement or compromise on terms.