Which of the Following Is True of Writing Negative Announcements

question 61

Multiple Choice

Which of the following is true of writing negative announcements that maintain goodwill?

• A) As your reader is likely to be disappointed, you must write your announcement using the direct order.
• B) You should begin your message positively despite the risk of misleading your readers.
• C) You should not attempt to help solve the problem that the negative news may have created for your reader.
• D) You should end your announcement with a well-written apology.
• E) Your first step should be to determine your overall strategy.

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Definitions:

Diagnostic Criteria

A set of symptoms and signs used by healthcare professionals to diagnose a particular disease or disorder.

Everyday Problems

Common challenges or issues that individuals encounter in their daily lives.

Empirical Evidence

Information acquired by observation or experimentation that is used to confirm the validity of a hypothesis or theory.

DSM

Diagnostic and Statistical Manual of Mental Disorders, a handbook used by healthcare professionals as the authoritative guide to the diagnosis of mental disorders.