Which of the Following Is a Good Strategy to Use

question 27

Multiple Choice

Which of the following is a good strategy to use when delivering bad-news messages?

• A) Avoid offering an alternative solution for regular customers.
• B) Show that your reasons for the negative decision will benefit the reader.
• C) Directly tell your readers where they went wrong and what led you to refuse their request.
• D) Deliver the message without any explanation or reasoning.
• E) Emphasize the main negative point to ensure that your reader understands your intentions.

Explain the concept of systems dynamics within organizational change.

Grasp the importance of creating a realistic and credible vision as opposed to wishful thinking.

Understand the dominant factors in political communications.

Analyze strategies used by companies to position themselves in response to government policies.

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Definitions:

Expense Account

An account in which all expense transactions are recorded; it reflects the cost of operating a business.

Understated

Describes financial statements or figures that are reported at a value lower than the actual or correct value, potentially misleading financial analysis.

Running Balance

A continuously updated balance that reflects all transactions, often seen in bank statements and accounting ledgers.

Journal

A chronological record of all financial transactions, providing the initial point of entry for all accounting data into the accounting system.