Which of the Following Guidelines Should Be Followed When Delivering

question 2

Multiple Choice

Which of the following guidelines should be followed when delivering messages that carry bad news?

• A) Present information bluntly without focusing on the reader's emotions.
• B) Deliver facts positively without confusing or misleading the reader.
• C) Ensure that the reader gets to the main part of the message right away.
• D) Suggest how the reader could avoid making the same mistake in the future.
• E) Give the reader the impression that the situation is positive by not emphasizing the negative news.

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Definitions:

Payment

The action or process of paying someone or something or the amount paid.

Cash Discount

A discount allowed for a payment within the discount period.

Payment Terms

Conditions under which a seller will complete a sale, typically specifying the period allowed to a buyer to pay off the amount due.

Invoice

A document issued by a seller to a buyer, listing goods or services provided and expressing the amount due for payment.