Dexter Needs to Write a Message Refusing a Request for the Use

question 28

Multiple Choice

Dexter needs to write a message refusing a request for the use of a company's garden space for a photo shoot. Which of the following is the best way to begin?

• A) We have already rented the space to another group for the month.
• B) We wish we could help you because the arts are important.
• C) This is to inform you that company property cannot be used for your purpose.
• D) Thank you for letting us know about your interest in our garden facility.
• E) Although we would like to grant your request, we are not able to do so at this time.

---

Definitions:

Performance Excellence

Achieving outstanding results and quality in tasks or duties.

Benchmarking

A process of comparing one's business processes and performance metrics to industry bests or best practices from other companies.

Excellence

A state of exceptional merit or goodness; a performance ideal.

Crisis of Control

A situation in which the usual mechanisms of governance or oversight fail to maintain stability, often leading to chaos or conflict.