Ozqur Owns a Chain of Frozen Yogurt Shops

question 24

Multiple Choice

Ozqur owns a chain of frozen yogurt shops. After one of his employees had a particularly scary encounter with a patron, he writes a memo to his employees outlining the new procedure for dealing with difficult or threatening customers. This message is most likely a ______ message.

• A) casual internal-operational
• B) formal internal-operational
• C) moderately formal internal-operational
• D) formal external-operational
• E) moderately formal external-operational

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Definitions:

Machine-Hours

A measure of production time, calculated by the number of hours machines are operating in the manufacturing process.

Budget Variance

The difference between budgeted figures and actual figures for a particular accounting category.

Volume Variance

The difference between the expected and actual sales volumes, impacting revenue and expenses.

Manufacturing Overhead

All indirect costs associated with manufacturing a product, such as factory maintenance, utilities, and quality control.