Ursula, a Team Manager at the Head Office of Elixir

question 68

Multiple Choice

Ursula, a team manager at the head office of Elixir Corp. in Germany, was sorry that her subordinates in the French unit of the company had to be laid off. She sent an email to deliver this bad news to her French subordinates. Which of the following justifies Ursula's decision to deliver the message through email instead of meeting them in person?

• A) A written message, such as email, is a richer communication channel than a personal meeting.
• B) Working in a virtual team limits Ursula from delivering the bad news in person.
• C) Bad news, such as an employee layoff, has high controllability and low severity.
• D) Delivering bad news in person signifies Ursula's lack of concern and goodwill.
• E) Delivering bad news in writing will help Ursula's credibility more than delivering it in person.

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Definitions:

Ego Integrity

A sense of completeness and satisfaction with one's achievements and life experience, often discussed in the context of Erik Erikson's stages of psychosocial development.

Nursing Outcome

The measurable patient, family, or community states, behaviors, or perceptions that are influenced by nursing interventions.

Verbalize

The act of expressing thoughts and feelings in words.

Identity Confusion

A situation in which an individual or group is uncertain, unclear, or unable to define its own identity.