Describe the Writing Process for Routine Messages

question 21

Essay

Describe the writing process for routine messages. Explain what is involved in each of the steps.
The most important planning step is message structuring. Since routine messages are so common and readers are likely overloaded with many other messages and tasks, the primary challenge is to make sure that the readers pay attention. Ask yourself questions such as the following: How would my audience want to receive this information? How much detail do my audience members expect? As you draft the message, aim for a helpful, professional, and reader-centered tone. Focus on making the message easy to read. Readers expect to understand your primary message in less than 10 to 15 seconds, so use short sentences and paragraphs. Proofreading in the reviewing stage should take a minute or two. By rereading, you will make sure the content is complete and without errors. Even minor typos can distract your readers from complying with your messages.

---

Definitions:

Anchoring

A cognitive bias where an individual relies too heavily on an initial piece of information (the "anchor") to make subsequent judgments.

Behavioral Economists

Researchers and experts who study the psychological, social, cognitive, and emotional factors influencing economic decisions and behaviors of individuals and institutions.

Recently Considered Information

Pertains to the latest data or findings that have been taken into account in a particular context or analysis.

Net Change

The difference in a variable's value between two points in time, indicating increase or decrease.